True Nature Wares

Terms of Use

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Terms of Use

Effective Date: 27 August 2025

Last Updated: 27 August 2025

Welcome to True Nature Wares (“we”, “us”, “our”). These Terms of Use govern your access to and use of our website [www.truenaturewares.sg] (“Website”) and the purchase of our products and services. By using our Website, you agree to comply with and be bound by these Terms.

  1. Acceptance of Terms

By accessing our Website or placing an order, you agree to these Terms of Use, our [Privacy Policy], and any additional terms that may apply. If you do not agree, please do not use our Website.

  1. Eligibility

You must be at least 18 years old or have legal parental/guardian consent to use this Website and make purchases. You agree that all information provided by you is accurate and up-to-date.

  1. Products and Orders
  • All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice.
  • Prices listed are in SGD (Singapore Dollars) and include applicable taxes unless otherwise stated.
  • We reserve the right to refuse, cancel, or limit any order at our sole discretion (e.g. fraud suspicion, stock unavailability, incorrect pricing).
  1. Shipping & Delivery
  • We deliver across Singapore and selected international locations.
  • Estimated delivery timelines are provided during checkout. However, delays may occur due to third-party courier services.
  • Delivery fees, if applicable, are stated at the time of checkout.
  1. Returns & Refunds
  • We offer exchanges or refunds for damaged or incorrect items. You must notify us within 3 days of receipt, with clear photographic proof.
  • Products must be unused and returned in their original condition and packaging.
  • Refunds will be processed to your original payment method within 7–14 business days.

Please see our [Returns & Refund Policy] for full details.

  1. Intellectual Property

All content on this Website—including images, text, product designs, logos, and trademarks—belongs to True Nature Wares or its licensors. You may not copy, reproduce, modify, distribute, or use any content without prior written consent.

  1. User Conduct

You agree not to:

  • Use the Website for unlawful purposes
  • Post or transmit malicious code or spam
  • Attempt to hack, disrupt, or overload the Website
  • Infringe on intellectual property or privacy rights of others

We reserve the right to restrict access or remove content that violates these rules.

  1. Limitation of Liability

We shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Losses arising from your misuse of products
  • Website downtime or errors outside our control

Our total liability to you for any claim shall not exceed the amount paid by you for the product(s) in question.

  1. Indemnity

You agree to indemnify and hold True Nature Wares, its directors, employees, and affiliates harmless from any claims or damages arising from your breach of these Terms or misuse of the Website.

  1. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content or practices of these sites and recommend reviewing their terms and privacy policies.

  1. Privacy

We collect and use personal data in accordance with Singapore’s Personal Data Protection Act (PDPA). See our [Privacy Policy] for more information.

  1. Governing Law & Jurisdiction

These Terms are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

  1. Changes to Terms

We may revise these Terms from time to time. The latest version will always be available on our Website. Your continued use constitutes acceptance of the updated terms.

  1. Contact Us

If you have any questions about these Terms, please contact us:

True Nature Wares Pte. Ltd.
Email : info@truenaturewares.com
Phone / WhatsApp : +65- 9832 3442
Address : Block 161, #05-59, Hougang Street 11, Singapore 530161